FAQ

WHAT IS ABC Exchange?

ABC Exchange is a Hong Kong-based company that provides a money transfer platform for licenced money transfer remittance businesses.

WHAT DOES ABC Exchange DO?

Many Monetary Service Operators (MSOs) currently use inefficient and expensive money transfer networks to send money overseas. They also use unreliable and poorly maintained software for the recording of customer details and transactions for compliance purposes.

We provide an easy to use web-based platform for sending and receiving remittance payments, conducting customer due diligence, storing historical data and detailed analytics to boost your businesses performance.

HOW DOES YOUR BUSINESS PLATFORM WORK?

The Business platform is a cloud-based platform that enables money transfer businesses to send, manage and receive remittance payments, manage customer due diligence and receive detailed business analytics.

Our agents simply login to their account, fill in the required compliance details, top up their account balance and they can begin remittance payments for their customers. All payments are done via the account on our website so there is no software to install and it can work on any computer, tablet or device you wish to use.

Furthermore, our platform can be used in conjunction with your existing money transfer services, so you can test it out without needing to change your existing services.

HOW MUCH DOES IT COST TO USE ABC Exchange?

Its free to set up! We just take a commission on each transaction and our commission is far less than the competitors. 

WHERE CAN I SEND MONEY TO?

Currently, we provide the service to send direct to: Philippines, Indonesia and Vietnam. We can send to cash pickup stores, pawnshops, all banks and more. We are always expanding our network, with new countries and deposit/withdrawal methods being added frequently.

INDONESIA

  • Bank Central Asia
  • Bank Artha Graha
  • Bank Windu Kentjana International
  • The Bank of Tokyo-Mitsubishi UFJ
  • Bank Bumi Arta
  • Bank Antardaerah
  • Bank Maspion
  • Bank Jasa Jakarta
  • HANABANK
  • Bank SBI Indonesia (Indomonex)
  • Bank Royal
  • Bank Sahabat Sampoerna
  • Bank BCA Syariah
  • Bank Victoria International
  • Bank Agris
  • ALTOPAY
  • Bank Chinatrust Indonesia
  • CNB
  • HARDA
  • MANDIRI
  • BRI
  • BNI
  • BWI
  • TCASH
  • Bank Multiarta Sentosa
  • Bank Syariah Bukopin
  • Bank Victoria Syaria
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PHILIPPINES

BANKS

  • Allied Bank
  • Asia United Bank
  • BDO (Banco de Oro)
  • BDO Cash Card
  • BPI (Bank of the Philippine Islands)
  • BPI Family
  • Bank of Commerce
  • China Bank
  • China Bank Savings
  • Citibank N.A.
  • Citibank Savings
  • China Trust Bank Corporation
  • DBP
  • EastWest Bank
  • Equicom Savings Bank
  • HSBC
  • HSBC Savings
  • Land Bank of the Philippines
  • Maybank
  • Malayan Bank
  • Sterling Bank of Asia
  • Metrobank
  • Philippine Business Bank
  • PNB (Philippine National Bank)
  • PNB-Allied Savings Bank
  • PSBank
  • Philippine Veterans Bank
  • RCBC (Rizal Commercial Banking Corporation)
  • RCBC Savings
  • Security Bank
  • Security Bank Savings
  • Standard Chartered
  • Tong Yang Bank
  • Union Bank of the Philippines
  • UCPB (United Coconut Planters Bank)
  • UCPB Savings

PICKUPS

  • Cebuana Lhuillier
  • M Lhuillier
  • Palawan Express
  • LBC
  • LBC Door-to-Door

VIETNAM

  • TNHH một thành viên ANZ
  • TNHH MTV Shinhan
  • TNHH một thành viên HSBC
  • Deutsche Bank
  • Citibank
  • Standard Chartered
  • Hong Leong
  • Ngân hàng Đầu tư và Phát triển Campuchia
  • Mizuho
  • Tokyo-Mitsubishi UFJ
  • Sumitomo Mitsui Bank
  • Public Bank Việt Nam
  • Commonwealth Bank
  • United Overseas Bank
  • Bank of China
  • Maybank
  • ICBC
  • Scotiabank
  • Commercial Siam bank
  • BNP Paribas
  • Bankok bank
  • Worldbank
  • Woori bank
  • RHB (Malaysia)
  • Intesa Sanpaolo (Italia)
  • JP Morgan Chase Bank
  • Wells Fargo
  • BHF - Bank Aktiengesellschaft
  • Unicredit Bank AG
  • Landesbank Baden-Wuerttemberg
  • Commerzbank AG
  • Bank Sinopac
  • Chinatrust Commercial Bank
  • Union Bank of Taiwan
  • Commercial Bank, Ltd
  • Cathay United Bank
  • Taishin International Bank
  • Land Bank of Taiwan
  • The Shanghai Commercial and Savings Bank, Ltd
  • Taiwan Shin Kong Commercial Bank
  • E.Sun Commercial Bank
  • Natixis Banque BFCE
  • Société Générale Bank - tại TP. HCM (Pháp)
  • Fortis Bank
  • RBI (Áo)
  • Phongsavanh
  • Acom Co., Ltd (Nhật)
  • Mitsubishi UFJ Lease & Finance Company Limited (Nhật)
  • Industrial Bank of Korea (Hàn Quốc)
  • Korea Exchange Bank (Hàn Quốc)
  • Kookmin Bank (Hàn Quốc)
  • Hana Bank (Hàn Quốc)
  • Bank of India (Ấn Độ)
  • Indian Oversea Bank (Ấn Độ)
  • Rothschild Limited (Singapore)
  • The Export-Import Bank of Korea
  • Busan - (Hàn Quốc)
  • Ogaki Kyoritu Bank (Japan)
  • Korea Development Bank (Korea)
  • Asian Development Bank (ADB)
  • Oversea-Chinese Banking Banking Corp. (OCBC)
  • Asia Commercial Bank, ACB
  • Tien Phong Bank, TP Bank
  • DongA Bank, DAF
  • SeABank
  • ABBank
  • BacABank, NASB
  • VIET CAPITAL BANK, VCCB
  • Maritime Bank, MSB
  • Techcombank
  • KienLongBank
  • Nam a Bank
  • National Citizen Bank
  • VPBank
  • HDBank
  • Orient Commercial Bank, OCB
  • Military Bank, MBB
  • PVcom Bank
  • VIBBank, VIB
  • Sài Gòn, SCB
  • Saigonbank, SGB
  • SHBank, SHB
  • Sacombank, STB
  • VietABank, VAB
  • VietBank
  • BaoVietBank, BVB
  • Petrolimex Group Bank, PG Bank
  • Eximbank, EIB
  • LienVietPostBank, LPB
  • Ngoại Thương Việt Nam,VCB
  • Vietinbank, CTG
  • BIDV, BID

HOW MUCH DOES IT COST TO MAKE A TRANSFER?

As an agent, you are free to set your commission. ABC Exchange provides a highly competitive exchange rate for all our destination countries

HOW LONG WILL IT TAKE TO TRANSFER THE MONEY?

It depends on the method you choose for each destination. Some payments to cash pickup locations can be done in a few hours, payments to some banks may take a day. Feel free to discuss this with ABC Exchange’s  customer service team

HOW MUCH PERSONAL INFORMATION WILL I NEED TO PROVIDE?

ABC Exchange is a platform for licenced money remittance businesses. Therefore we need to comply with relevant AML (Anti Money Laundering) and KYC (Know Your Customer) laws and this means we will request certain personal and business information as necessary to establish your account with us.

We take customer privacy seriously, and invite you to look at our privacy policy  here.

WHO IS ABC Exchange?

ABC Exchange Limited is registered in Hong Kong

ABC Exchange adheres to the highest industry standards in IT security and privacy according to HK law. We also believe in transparency and accountability which is why we strongly encourage you to search for us within the Hong Kong Government’s business search portal here:  http://www.icris.cr.gov.hk/csci/

WHAT AML AND KYC MEASURES DO YOU HAVE IN PLACE?

All ABC Exchange users who deposit fiat currencies must verify their account with ABC Exchange by providing standard identity and transactional information. ABC Exchange adheres to industry standard Anti-Money Laundering and Know Your Customer procedures, as defined in accordance with Hong Kong law. For a full list of these procedures, please visit the Government website at:  https://eservices.customs.gov.hk/MSOS/common/guidelines

ABC Exchange has an internal and external AML/KYC policy framework including: User background checks, transaction monitoring and reporting, risk assessment criteria and more.

WHAT IS A ‘VERIFIED’ ACCOUNT AND WHY DO I NEED ONE?

In compliance with international Anti-Money Laundering and Know Your Customer procedures, ABC Exchange will need to verify the identity of users of our service. This means that we will require certain information like: full name, business incorporation details, ID card, registered address, money transmitter licence etc.